The Scenario
You are a marketplace operator. It is Monday morning and your head of customer service needs a snapshot of all open PayPal disputes from the past 60 days — with dispute ID, transaction ID, state, amount, and creation date — so agents can be assigned before the 9 AM standup.
The PayPal dispute dashboard shows disputes one at a time. There is no export button that does what you need.
The slow version:
- Open PayPal's Resolution Center
- Click through each open dispute to copy the details
- Paste into a sheet, one dispute at a time
- Realize you missed a few on the second page
- Go back, find them, add them to the sheet
- The standup starts in 8 minutes and the sheet has 11 disputes. You have 23.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your spreadsheet that queries PayPal's disputes API and builds the tracker sheet for you.
Open the SheetXAI sidebar and type:
List all PayPal disputes with state OPEN created in the last 60 days and write them to the Open Disputes sheet with columns for dispute ID, transaction ID, amount, state, and create time.
SheetXAI calls PayPal's disputes API, fetches all open disputes in the time range, and writes them into your Open Disputes sheet. Your head of customer service has an assignable list before the standup.
What You Get
A disputes tracker ready for assignment:
- Dispute ID — direct PayPal reference
- Transaction ID — links back to the original payment
- Amount — the disputed amount
- State — OPEN, UNDER_REVIEW, WAITING_FOR_SELLER_RESPONSE, etc.
- Create time — so agents can sort by urgency
No Resolution Center browsing, no pagination, no copying. SheetXAI handles the API call and writes the results directly.
Add an Assigned To column to the prompt and SheetXAI will leave it blank for your team to fill in during the standup.
What If the Data Is Not Quite Ready
Dispute trackers always need a bit of enrichment to be actionable. SheetXAI handles it inline.
When you also need the dispute reason in the sheet
Your agents triage by reason — ITEM_NOT_RECEIVED goes to one team, UNAUTHORIZED_TRANSACTION to another.
List all PayPal disputes with state OPEN created in the last 60 days. Write dispute ID, transaction ID, amount, state, create time, and dispute reason into the Open Disputes sheet. Sort by dispute reason then by create time ascending.
When you want disputes grouped by state for a status overview
The customer service manager wants to see OPEN, UNDER_REVIEW, and WAITING_FOR_SELLER_RESPONSE in separate tabs.
List all PayPal customer disputes. Write them into the Dispute Tracker sheet with dispute ID, reason, amount disputed, status, and latest update date. Then create separate tabs for each distinct status, with only the disputes at that status in each tab.
When you need to flag disputes that are approaching resolution deadlines
PayPal has response windows. Disputes created more than 14 days ago and still open are approaching the deadline.
List all PayPal disputes with state OPEN created in the last 60 days. Write dispute ID, transaction ID, amount, create time, and days open into the Open Disputes sheet. Add a Deadline Flag column: mark URGENT if days open is more than 14, otherwise NORMAL.
When you want a full dispute history, not just open ones
For a quarterly review, you need all disputes — open, resolved, under review — so you can analyze resolution rates and amounts disputed over time.
List all PayPal disputes from the last 90 days regardless of state. Write dispute ID, transaction ID, amount, reason, state, create time, and resolution date into the Dispute History sheet. Add a summary block below showing total count and total amount disputed per state.
The pattern: the disputes list, the state filter, and the enrichment all happen in one prompt. You do not browse the dashboard to get the data.
Try It
Get the 7-day free trial of SheetXAI and connect your PayPal account, then ask it to pull your open disputes into a sheet before the next standup. The PayPal integration is included in every SheetXAI plan. See also how to filter unpaid invoices for collections or the PayPal in Google Sheets overview.