The Scenario
The company went through a partial rebrand last quarter. Support ops has been sitting on a list of 15 Respond.io workspace tags that need new names — the old ones reference a product line that's been renamed or a team structure that no longer exists. The mapping is in a Google Sheet: column A is the current name, column B is the replacement.
Every routing rule, report filter, and conversation label referencing those old tag names is already pointing to the wrong taxonomy. The longer this waits, the messier the data gets.
The bad version:
- Open Respond.io Settings > Tags, search for the first tag by name, click edit, type the new name, save.
- Repeat 14 more times, confirming the name in column A matches what you're looking at in Respond.io before editing so you don't rename the wrong tag.
- Make one mistake — edit the wrong tag — and now there's a routing rule pointing to a tag name that was never supposed to change.
Fifteen renames is exactly the number that feels fast enough to do manually but slow enough to introduce a typo.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Google Sheet. It reads the sheet and through its built-in Respond.io integration it looks up each tag by its current name, renames it, and logs the result — one pass, no clicking.
For each row in the TagRename sheet (A=current tag name, B=new tag name), update the Respond.io workspace tag to the new name and write 'updated' or the error in column C
What You Get
- Each tag in column A looked up in Respond.io and renamed to the value in column B.
- Column C updated with "updated" for successes and the error message for failures.
- Tags that can't be found by name surface in column C — no silent renames to the wrong target.
- Your routing rules start referencing the correct taxonomy as soon as the prompt finishes.
What If the Data Is Not Quite Ready
Some old names have trailing spaces from the export
For each row in the TagRename sheet, trim whitespace from column A (current name) and column B (new name), then update the corresponding Respond.io workspace tag and write 'updated' or the error in column C
You want to preview what would happen before committing the renames
For each row in the TagRename sheet (A=current name, B=new name), check whether the tag in column A exists in Respond.io and write 'found — ready to rename' or 'not found' in column C without making any changes yet
Some tags should be skipped if they're used in active routing rules
For each row in the TagRename sheet (A=current name, B=new name), rename the Respond.io tag unless it is currently used in an active routing rule — if so, write 'skipped (active routing)' in column C; otherwise write 'updated' or the error
Full kill chain — trim, validate, skip active-rule tags, rename, and log in one shot
In the TagRename sheet: trim column A and B, check each tag in column A exists in Respond.io, skip any currently referenced in an active routing rule and note 'skipped (active routing)' in column C, rename the rest and write 'updated' or the error in column C
Taxonomy consistent. Routing rules intact. Fifteen renames done in the time it takes to make coffee.
Try It
Get the 7-day free trial of SheetXAI and open your tag rename mapping spreadsheet, then ask it to update your Respond.io workspace tags in bulk. See also: Bulk Create Respond.io Workspace Tags and the Respond.io overview.