The Scenario
You are a voice AI operations manager. It is Monday morning and your weekly ops review is at 10 AM. You need to figure out which Synthflow agents have the highest no-answer rate before you walk in.
The data is all in Synthflow. Thirty days of calls. Four agents. Hundreds of records. You have never looked at a raw export of this.
The bad version of this morning:
- You log into Synthflow, filter to the past 30 days, and look for an export button
- The CSV download includes twenty columns you do not need
- You open it in Google Sheets, delete columns, reformat date strings
- You build a COUNTIF to tally no-answer outcomes per agent model ID
- The formula breaks because three rows have a different spelling of "no-answer"
- You walk into the 10 AM review with a half-finished table.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet that reads your data and calls Synthflow directly, so you never have to touch a CSV export or write a cleanup formula by hand.
Open the SheetXAI sidebar and type:
Export Synthflow call analytics for the past 30 days and write each call's date, duration in seconds, outcome status, and agent model ID into columns A through D of this sheet. Add a summary row at the bottom showing total calls, average duration, and no-answer count per agent model ID.
SheetXAI calls the Synthflow API, pages through all call records, writes the clean table to your sheet, and adds the summary. By the time you pour a second coffee, the no-answer breakdown by agent is sitting in column D.
What You Get
A clean call log table ready for analysis:
- Column A — call date
- Column B — duration in seconds
- Column C — outcome status (answered, no-answer, voicemail, transferred)
- Column D — agent model ID
- Summary row at the bottom — total call count, average duration, and no-answer tally per agent
The no-answer rate by agent is already calculated, not something you have to build a COUNTIF for after the fact. If one agent shows a 40% no-answer rate and the others are at 12%, you see that in the summary row before you even look at the raw data.
Want to cut by date range instead of agent? Ask SheetXAI to group the summary by week. It adjusts inline.
What If the Data Is Not Quite Ready
Most real call logs have inconsistencies. SheetXAI can clean and analyze in the same prompt.
When outcome status values are inconsistent
Your export has "no-answer," "No Answer," and "missed" all meaning the same thing.
Normalize the outcome status values in column C so no-answer, No Answer, and missed all become "no-answer." Then recalculate the no-answer tally in the summary row.
When you only want calls above a certain duration
Short calls under 10 seconds are usually misdials or hangups. You want them out of the analysis.
Filter out any call rows where duration is under 10 seconds. Recalculate the summary totals using only the remaining rows.
When you need a per-week breakdown instead of a flat total
The ops team wants to see whether no-answer rates are trending up or down over the month.
Group the call data in this sheet by week and write a weekly summary below the main table showing total calls, average duration, and no-answer count per week per agent model ID.
When you need to join call outcomes with agent names from a separate sheet
You have agent names in the Agents tab but the call log only has model IDs.
Look up each model ID in column D against the Agents tab, matching on the ModelID column, and write the corresponding agent name into column E. Then regenerate the summary row using agent names instead of model IDs so the ops review is readable without a lookup key.
The pattern: instead of cleaning the export and then building the pivot, you ask for both in one prompt. The cleanup happens inline, and the summary is already there when you open the sheet.
Try It
Get the 7-day free trial of SheetXAI and open any blank sheet, then ask it to pull your Synthflow call analytics for the past 30 days. The Synthflow integration is included in every SheetXAI plan. For related workflows, see how to pull call transcripts for QA review or the Synthflow AI in Google Sheets overview.