The Scenario
You are a QA analyst. It is Thursday afternoon and your weekly quality review meeting is at 9 AM Friday. You need a sheet of the past 7 days of calls for your customer support agent, with transcript excerpts and success statuses, so the team can work through coaching notes during the meeting.
There are 200 calls. The transcript for each one is a separate API fetch.
The bad version of Thursday afternoon:
- You find the list of call IDs in Synthflow's dashboard
- You write a script to fetch transcript content for each call ID
- The script runs for 10 minutes, then errors out on call 147
- You patch the error, rerun it from call 147, realize call IDs are not ordered consistently
- You import the partial result into Google Sheets and try to figure out which rows are missing
- You go into the Friday meeting with transcripts for 140 of 200 calls and no way to explain the gaps.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Google Sheet that handles the call list, the transcript fetches, and the write-back in sequence, so you do not have to manage API pagination or error recovery by hand.
Open the SheetXAI sidebar and type:
List all Synthflow calls for agent [MODEL_ID] from the past 7 days, fetch the transcript for each call, and write the call date, duration in seconds, success status, and first 500 characters of the transcript into columns A through D. Flag any calls where the transcript is empty.
SheetXAI pages through the call list, fetches each transcript, and writes the four columns to the sheet. Calls with empty transcripts get a flag in column D instead of blank cells, so you can see exactly which ones to investigate before the Friday meeting.
What You Get
A QA review table with 200 rows filled:
- Column A — call date
- Column B — duration in seconds
- Column C — success status
- Column D — first 500 characters of the transcript, or a flag if the transcript is empty
Flagged rows are not hidden. They are in the table with a clear label so the QA lead can triage before the meeting instead of discovering gaps during it.
The team can sort column C by success status, filter column A by date, and jump directly to flagged rows. No pivot required. No pre-processing. The table is analysis-ready the moment SheetXAI finishes.
What If the Data Is Not Quite Ready
Call logs have edge cases. SheetXAI handles them inline.
When you need a longer transcript excerpt
The 500-character cutoff is too short for complex support calls. Your coaches want more context.
Rerun the transcript pull for agent [MODEL_ID] but write the first 1,500 characters of each transcript into column D instead of 500 characters.
When you only want calls below a success threshold
Your QA process focuses on calls that ended in failure or were flagged for escalation.
Filter the call list to only rows where the success status is "failed" or "escalated." Fetch transcripts for those calls only and write them into the sheet.
When you need to score each transcript against a rubric
You have a QA rubric in the Rubric tab with six criteria. You want each transcript scored inline.
For each call in this sheet, read the transcript in column D and score it against the six criteria in the Rubric tab. Write the scores as individual columns starting at column E, one column per criterion. Add a total score in column K.
When you need the full transcript, not just an excerpt, plus a one-sentence summary
Your senior coaches review the full transcript but want a summary line at the top of each call's section.
For each call ID in this sheet, fetch the full transcript from Synthflow. Write the full transcript text into column D. In column E, write a one-sentence summary of what the call covered and whether it was resolved. Flag any call where the transcript is under 100 words as potentially incomplete.
The pattern: transcript QA is not a manual job, it is a batch read with conditions. One prompt replaces an afternoon of API calls.
Try It
Get the 7-day free trial of SheetXAI and open any blank sheet, then ask it to pull your Synthflow call transcripts for the past 7 days. The Synthflow integration is included in every plan. For related workflows, see how to export call analytics for performance review or the Synthflow AI in Google Sheets overview.