The Scenario
You are a support manager. Every first Monday of the month you send a performance report to leadership: ticket count, average response time, and average customer rating for each agent.
It is the first Monday. The report is due at 10 AM. You have three agents and 210 tickets from last month in Gleap's statistics section.
The bad version of this morning:
- You open Gleap's statistics panel
- You find aggregate numbers but not the per-agent breakdown you need
- You filter by agent one at a time, note the numbers by hand
- You build the report in Excel manually
- You deliver it at 11:30 with a number you second-guess.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your Excel workbook that fetches Gleap's statistics and writes the performance breakdown directly into a tab.
Open the SheetXAI sidebar and type:
Fetch Gleap team performance statistics for last month and write each agent's name, ticket count, average resolution time, and average customer rating to columns A through D of the Performance tab. Sort by average rating ascending so agents who need coaching appear first.
SheetXAI calls Gleap's statistics API and writes the per-agent breakdown into the Performance tab.
What You Get
A performance table with one row per agent:
- Agent name — column A
- Ticket count — column B
- Average resolution time — column C, in hours
- Average customer rating — column D, out of 5
Sorted ascending by rating, so the agent who needs attention is at the top, not row twelve.
What If the Data Is Not Quite Ready
Monthly reporting always involves data that needs context. SheetXAI handles it inline.
When resolution time is returned in seconds
Fetch Gleap team performance statistics for last month. Convert resolution time from seconds to hours (divide by 3600). Write name, ticket count, resolution time in hours, and average rating to columns A through D of the Performance tab.
When you need to flag SLA breaches
Fetch last month's Gleap agent statistics. Write name, ticket count, resolution time, and rating to columns A through D of the Performance tab. Add column E called "SLA Breach" — mark TRUE for any agent whose average resolution time exceeds 4 hours.
When leadership wants a quarter-to-date view
Fetch Gleap agent statistics for Q1 2026 (January, February, March). Aggregate across all three months per agent: sum ticket counts, average resolution times, average ratings. Write the quarterly totals to the Performance tab.
When you need current month, prior month, delta, and flags in one pass
Fetch Gleap agent statistics for April 2026 and March 2026. Write current month values to columns A through D of the Performance tab, prior month values to columns F through I, and deltas to columns K through N. Add an "Improved" column in O — mark TRUE if resolution time decreased and rating increased.
The pattern: instead of pulling and then calculating in separate steps, describe the final table and get it in one prompt.
Try It
Get the 7-day free trial of SheetXAI and open your monthly report workbook, then ask it to pull Gleap's agent statistics into the Performance tab. The Gleap integration is included in every SheetXAI plan. See also how to export Gleap tickets for sprint triage in Excel or the Gleap in Excel overview.