The Scenario
You are a support manager. Every first Monday of the month you send leadership a performance report. They want to know: how many tickets did each agent close last month, what was their average response time, and what was their average customer rating?
It is the first Monday. The report is due at 10 AM. You have three agents and 210 tickets from last month sitting in Gleap's statistics section.
The bad version of this morning:
- You open Gleap's statistics panel and look for an export option
- You find aggregate numbers but not the per-agent breakdown you need
- You switch to the ticket list, filter by agent, count manually, and write the numbers down
- You repeat for all three agents
- You open the rating section, do the same
- You deliver the report at 11:30 with a number you are not confident about.
The fast version is one prompt.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent inside your spreadsheet that fetches Gleap's statistics and writes the performance breakdown you need directly into the sheet.
Open the SheetXAI sidebar and type:
Fetch Gleap team performance statistics for last month and write each agent's name, ticket count, average resolution time, and average customer rating into columns A through D. Sort by average rating ascending so agents who need coaching appear first.
SheetXAI calls Gleap's statistics API, retrieves last month's data, and writes the per-agent breakdown into the sheet in the format you described.
What You Get
A performance table with one row per agent:
- Agent name — column A
- Ticket count — column B, last month total
- Average resolution time — column C, in hours
- Average customer rating — column D, out of 5
Sorted ascending by rating, which puts the agent who needs attention at the top of the list rather than at the bottom where it gets missed.
Want to add a trend column? Tell SheetXAI to pull the same data for the previous month and calculate the change in each metric. It does both pulls and writes the deltas in columns E through H.
What If the Data Is Not Quite Ready
Monthly reporting always involves data that needs context before it is useful. SheetXAI handles it inline.
When resolution time is returned in seconds instead of hours
Gleap's API sometimes returns resolution time as a raw second count.
Fetch Gleap team performance statistics for last month. Convert any resolution time values from seconds to hours (divide by 3600). Write agent name, ticket count, resolution time in hours, and average rating to columns A through D.
When you need to flag agents who missed the SLA target
Your team's SLA is a 4-hour average resolution time. Any agent above that needs a flag.
Fetch last month's Gleap agent statistics. Write name, ticket count, resolution time, and rating to columns A through D. Add a column E called "SLA Breach" and mark it TRUE for any agent whose average resolution time exceeds 4 hours.
When leadership wants a quarter-to-date view, not just one month
The one-month view is fine for weekly ops but not for a board presentation.
Fetch Gleap agent statistics for Q1 2026 (January, February, and March). Aggregate the data across all three months per agent: sum ticket counts, average resolution times, and average ratings. Write the quarterly aggregates to this sheet.
When you need the full report: current month, prior month, delta, and flag in one prompt
Fetch Gleap agent statistics for April 2026 and March 2026. For each agent, calculate the month-over-month change in ticket count, resolution time, and average rating. Write the current month values to columns A through D, the prior month values to columns F through I, and the deltas to columns K through N. Add an "Improved" column in O marked TRUE if both resolution time decreased and rating increased.
The pattern: instead of pulling stats and then calculating deltas in two separate steps, you describe the final table and let SheetXAI produce it.
Try It
Get the 7-day free trial of SheetXAI and open your monthly report sheet, then ask it to pull Gleap's agent statistics and build the performance table. The Gleap integration is included in every SheetXAI plan. See also how to export Gleap tickets for sprint triage or the Gleap in Google Sheets overview.