The Scenario
Your support operations team is restructuring its inbox workflows next week. The new routing taxonomy is locked — 20 tags, names agreed on, approved by the team lead. The list is sitting in an Excel workbook, column A, one tag per row. Before anyone can build routing rules or start assigning conversations, those tags need to exist in Respond.io.
The bad version:
- Open Respond.io settings, find the tags section, click "Add Tag," type the first name from the workbook, save, go back, click again.
- Repeat 19 more times, switching windows with every tag because you're reading from the worksheet.
- Miss one tag because you lost your place, and don't notice until a routing rule references a tag that doesn't exist yet.
Twenty tags sounds manageable until you're on tag 11 and realize you've been doing this for 15 minutes and you still have to build the actual routing rules.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads the workbook, understands what you're looking at, and through its built-in Respond.io integration it creates workspace tags for you — every name in your list, in one pass.
Read all tag names in column A of the TagList tab in Excel and create each one as a Respond.io workspace tag, logging success or failure in column B
What You Get
- Every tag name from column A created as a Respond.io workspace tag.
- Column B updated with "created" for successes and the error message for failures.
- Duplicate names, already-existing tags, or character-limit violations all appear in column B rather than failing silently.
- Your routing rules can start the moment the prompt finishes.
What If the Data Is Not Quite Ready
Tag names have inconsistent spacing or casing
In the TagList tab, trim whitespace and title-case every value in column A, then create a Respond.io workspace tag for each name and write 'created' or the error in column B
The list has blank rows that should be skipped
For each non-empty row in column A of the TagList tab, create a Respond.io workspace tag and write 'created', 'skipped (blank)', or the error in column B
Tags should only be created for rows flagged "new" in column C
In the TagList tab, create a Respond.io workspace tag for every row where column C equals "new", using the tag name from column A, and write the result in column D
Full kill chain — normalize, filter, check existing, create, and log in one shot
In the TagList tab: trim and title-case column A, skip blank rows, skip any names that already exist in Respond.io, create the rest as workspace tags, and write the result in column B
One prompt closes the list before the next planning meeting.
Try It
Get the 7-day free trial of SheetXAI and open your tag list workbook, then ask it to create your Respond.io workspace tags in bulk. See also: Bulk Rename Respond.io Workspace Tags and the Respond.io overview.