The Scenario
The company went through a partial rebrand last quarter. Support ops has been sitting on a list of 15 Respond.io workspace tags that need new names — the old ones reference a product line that's been renamed. The mapping is in an Excel workbook: column A is the current name, column B is the replacement.
Every routing rule and conversation label referencing those old tag names is pointing to the wrong taxonomy. The longer this waits, the messier the reporting gets.
The bad version:
- Open Respond.io Settings > Tags, search for the first tag by name, click edit, type the new name, save.
- Repeat 14 more times, verifying the name in column A matches what you're editing so you don't rename the wrong tag.
- Make one mistake — edit a tag that shouldn't have changed — and now there's a routing rule pointing to a tag that was never supposed to move.
Fifteen renames is the number that feels doable manually but is just large enough for a typo to slip through.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads the workbook and through its built-in Respond.io integration it looks up each tag by its current name, renames it to the value in column B, and logs the result — one pass, no clicking.
Read the TagMigration tab in Excel where column A is the existing Respond.io tag name and column B is the replacement name, update each tag, and log the result in column C
What You Get
- Each tag in column A looked up in Respond.io and renamed to the value in column B.
- Column C updated with "updated" for successes and the error for failures.
- Tags that can't be found by name surface in column C — no silent edits to the wrong target.
- Routing rules and reports start pointing to the correct taxonomy immediately.
What If the Data Is Not Quite Ready
Column A names don't exactly match what's in Respond.io — case differences
For each row in the TagMigration tab, do a case-insensitive lookup of column A against Respond.io workspace tag names, rename the matching tag to column B, and write 'updated' or 'not found' in column C
You need a dry-run report before committing
For each row in the TagMigration tab (A=current name, B=new name), check whether the tag in column A exists in Respond.io and write 'found — ready to rename' or 'not found' in column C without making any changes
Some replacements in column B are the same as column A — skip no-ops
In the TagMigration tab, skip any row where column A equals column B, then rename the remaining Respond.io tags from column A to column B and write 'updated', 'skipped (no change)', or the error in column C
Full kill chain — trim inputs, skip no-ops, validate, rename, and log all outcomes in one shot
In the TagMigration tab: trim whitespace from columns A and B, skip rows where A equals B, look up each tag case-insensitively in Respond.io, rename it to column B, and write 'updated', 'not found', 'skipped (no change)', or the error in column C
Rebrand complete. One prompt. Column C tells you the whole story.
Try It
Get the 7-day free trial of SheetXAI and open your tag rename mapping workbook, then ask it to update your Respond.io workspace tags in bulk. See also: Bulk Create Respond.io Workspace Tags and the Respond.io overview.