The Scenario
Your head of support scheduled a restructure meeting for Thursday. The question on the agenda: which agents are covering which channels? There are fourteen channels connected to the Respond.io workspace — WhatsApp Business accounts, Instagram DMs, a live chat widget, email channels — and no one has a clean list of them outside of the Respond.io settings panel.
Someone needs to get into Respond.io, pull up the channel list, and get it into an Excel workbook before the meeting so it can be annotated with agent assignments.
The bad version:
- Open Respond.io, navigate to Settings > Channels, read each channel name and type, type it into the workbook, row by row.
- Go back to get the channel IDs — they weren't visible in the first view — navigate again, copy each one.
- End up with 14 rows in the worksheet and lingering uncertainty about whether the order is right.
This is the kind of task that takes 20 minutes and produces a spreadsheet that someone will verify manually before the meeting anyway.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads the workbook and through its built-in Respond.io integration it can fetch the full channel list and write it directly to your worksheet — name, type, and ID in the columns you specify.
Fetch all Respond.io channels and paste the channel name, type, and ID into the ChannelList tab in my Excel workbook for team assignment planning
What You Get
- Every channel in the Respond.io workspace written to the ChannelList tab.
- Column A: channel name. Column B: channel type. Column C: channel ID.
- The data reflects the live state of the workspace right now.
- Rows written from row 1 down — no stale entries from a previous paste.
What If the Data Is Not Quite Ready
You only want messaging channels, not email
Fetch all Respond.io channels, filter out email-type channels, and write the remaining channel name, type, and ID into columns A, B, and C of the ChannelList tab
You need a status column to flag connected vs. disconnected
List all Respond.io workspace channels, write name, type, ID, and connection status into columns A through D of the ChannelList tab in Excel
You want to append to an existing list rather than overwrite it
Fetch all Respond.io channels and append each channel's name, type, and ID as new rows below the existing data in the ChannelList tab, starting from the first empty row
Full kill chain — fetch, filter, add timestamp, flag disconnected, and format for print in one shot
Fetch all Respond.io channels, write name, type, and ID into columns A through C of the ChannelList tab, add today's date in column D, flag any disconnected channel with "DISCONNECTED" in column E, and leave column F blank for team notes
Meeting-ready before anyone else has opened their laptop.
Try It
Get the 7-day free trial of SheetXAI and open a blank Excel workbook, then ask it to pull your Respond.io channel inventory into the worksheet. See also: Export Respond.io Workspace Users to an Excel workbook and the Respond.io overview.