The Scenario
Three people left the company last month. HR flagged this week that their Respond.io accounts may still be active — and the IT admin has been asked to produce a full roster of workspace users (name, email, role) for an access review by end of day Friday.
There's no export button in Respond.io for this. The admin has to either go through the API or click through each user in the settings panel and transcribe what they see.
The bad version:
- Open Respond.io Settings > Users, scroll through the list, write down each name and email in an Excel workbook, go back to check each role.
- Realize the list is paginated and you may have missed someone.
- Submit the list to HR who immediately asks for user IDs too — which weren't in the first pass.
An access review only has value if the list is complete. The manual path makes it easy to miss someone, and submitting an incomplete roster to HR is not a good Friday afternoon.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Excel workbook. It reads the workbook and through its built-in Respond.io integration it can pull the complete user list from the workspace and write it into your worksheet in one shot.
Fetch all Respond.io workspace users and paste their name, email, ID, and status into the AgentList tab in my Excel file for an HR access review
What You Get
- Every user in the Respond.io workspace written to the AgentList tab.
- Column A: name. Column B: email. Column C: user ID. Column D: status.
- All pages of the user list included — nothing cut off at a pagination boundary.
- Live data as of the moment the prompt runs.
What If the Data Is Not Quite Ready
HR also wants to see the user's assigned role
Fetch all Respond.io workspace users and write each user's name, email, role, ID, and status into columns A through E of the AgentList tab
You need to highlight inactive accounts in a different color or flag column
Fetch all Respond.io users (name, email, ID, status) into columns A through D of the AgentList tab, then add "INACTIVE" in column E for any user whose status is not "active"
Cross-reference against the departed employees list in another worksheet
Fetch all Respond.io workspace users (name, email, role, ID) into columns A through D of the AgentList tab, then check each email against the DepartedEmployees tab and flag matches with "DEACTIVATE" in column E
Full kill chain — fetch users, add timestamp, flag inactive, cross-reference offboarding list, and sort by role in one shot
Fetch all Respond.io users and write name, email, role, ID, and status into columns A through E of the AgentList tab; add today's date in column F; flag any email matching the DepartedEmployees tab with "DEACTIVATE" in column G; sort the results by column C (role) alphabetically
Submitted before the Friday deadline, no second pass needed.
Try It
Get the 7-day free trial of SheetXAI and open a blank Excel workbook, then ask it to pull your full Respond.io user roster into the worksheet for an access review. See also: Export Respond.io Channels to an Excel workbook and the Respond.io overview.