The Scenario
A company-wide system reliability survey went out three weeks ago. The results are sitting in a Google Sheet — 50 reported issues, each with a subject, priority, and description collected from employees across six departments. The IT coordinator promised the CTO those tickets would be in Agiled by end of day. It is 3 PM. There are 50 rows.
The bad version:
- Open Agiled's support module, click "New Ticket," copy the subject from row one in the sheet, paste it, copy the priority, set the dropdown, copy the description, paste it, submit — then do it again for row two.
- Lose your place on row 23 when Slack sends a notification, accidentally create a duplicate ticket for row 22, and not realize it until someone replies to both.
- Finish all 50 tickets with no record of which ticket ID corresponds to which sheet row, so when someone asks "where's the ticket for the VPN issue?" you have to search Agiled manually.
Fifty tickets at three minutes each is two and a half hours of form-filling. The CTO does not need a two-and-a-half-hour explanation of why the tickets aren't ready.
The Easy Way: One Prompt in SheetXAI
SheetXAI is an AI agent that lives inside your Google Sheet. It reads the sheet, understands what you're looking at, and through its built-in Agiled integration it can create support tickets in Agiled for every row in your sheet — and write the returned IDs back to the sheet.
Create an Agiled support ticket for each row in my sheet using subject from column A, priority from column B, and message from column C
What You Get
- One Agiled support ticket created per row, in order.
- The returned ticket ID written back into column D for each row immediately after creation, so you have a permanent link between your sheet and Agiled.
- Any rows that fail — unrecognized priority value, missing subject — flagged in column E with the error message so you can fix and re-run just those rows.
- No risk of double-creating tickets that already have an ID in column D.
What If the Data Is Not Quite Ready
Priority values need to match Agiled's options
Your sheet has "High," "Med," and "Low" but Agiled expects "high," "medium," and "low" lowercase.
Normalize all values in column B to lowercase before creating tickets, then create one Agiled support ticket per row using subject from column A, priority from column B, and message from column C
Some rows are missing a description
Employees filled in subject and priority but left the description blank for a few rows. You want those skipped rather than creating blank-description tickets.
Create an Agiled support ticket for each row where column C is not blank, using subject from column A, priority from column B, and message from column C — skip rows with an empty description and note the skip in column E
Tickets need to be assigned to specific agents by department
Column D has the department name. You have a second tab called "Routing" that maps department to agent ID. You want each ticket assigned to the right agent.
Look up the agent ID for each department in column D using the Routing sheet, then create an Agiled support ticket per row using subject from column A, priority from column B, message from column C, and assigned agent from the lookup
Full kill-chain: validate, create, write IDs, and build a status summary
You want one prompt that cleans the data, creates every ticket, writes the IDs back, and gives you a summary.
Normalize column B priority values to lowercase, skip any rows where column C is blank, create an Agiled support ticket for each remaining row using columns A through C, write the returned ticket ID to column D, note any failures in column E, then add a summary row at the bottom showing total tickets created and total skipped
Fifty tickets in one prompt. End of day, done.
Try It
Get the 7-day free trial of SheetXAI and open your issue-tracking sheet, then ask it to push every row into Agiled as a support ticket. For related tasks see bulk-creating projects from a planning sheet or the full Agiled integration overview.