The Problem
A specific integration (WordPress, Apify, EXA, etc.) isn't working in SheetXAI, even though you've configured it.
Common Integration Issues
- Integration is not enabled
- API key or credentials are incorrect
- Integration not added to the current sheet
- Account requirements not met (minimum balance, subscription, etc.)
- Integration-specific settings misconfigured
How to Fix Integration Settings
Step 1: Verify Integration is Enabled
- Open Settings in SheetXAI
- Find the integration you're trying to use
- Check that the integration is enabled (look for toggle switches or enable buttons)
- Save settings if you made changes
Step 2: Check API Key or Credentials
- Verify your API key/credentials are correct for that specific integration
- Check for extra spaces in API keys
- Confirm the credentials match the integration's requirements
- Test the credentials with the integration provider if possible
Step 3: Review Integration Requirements
Some integrations have specific requirements:
- Minimum account balances (e.g., certain API credits)
- Active subscriptions or commitments
- Account verification or setup steps
- Specific permissions or scopes
Check the integration's documentation or our integration guides for specific requirements.
Step 4: Add Integration to Your Sheet
Some integrations need to be added to your current sheet:
- Look for the "+" icon next to "current sheet" in the SheetXAI interface
- Click the "+" icon to see available integrations
- Add the integration to your sheet if it's not already added
- Test the integration again
Integration-Specific Troubleshooting
Many integrations have their own troubleshooting sections:
- WordPress Integration: Connection and authentication issues
- Apify Integration: API key and result issues
- EXA Scraping: API key and scraping issues
- PDF Input: PDF link and processing issues
Quick Checklist
- Verified integration is enabled in Settings
- Checked API key/credentials are correct
- Confirmed integration requirements are met
- Added integration to current sheet (if needed)
- Reviewed integration-specific troubleshooting guide
- Saved settings after making changes
Still Not Working?
If integration issues persist:
- Check the integration's specific troubleshooting guide (links above)
- Verify your account status with the integration provider
- Try reauthorizing SheetXAI - see our Reauthorization Guide
- Review error messages - see our Error Messages Guide