Overview
If SheetXAI isn't working as expected, this troubleshooting guide will help you resolve common issues before reaching out to support. Many problems can be fixed quickly by following the specific guides below.
Quick Start
Most common solutions:
- Wait for menu items to load if you only see "Help"
- Reauthorize SheetXAI - this fixes most issues
Troubleshooting Guides
Getting Started Issues
- Menu Items Not Loading: Fix when only "Help" appears in the Extensions menu
- Reauthorization Issues: Refresh permissions and resolve authorization problems
- First-Use Issues: Fix bad requests, account switching, and endless loading screens
Configuration Issues
- API Key Problems: Verify and fix API key configuration
- Integration Settings Problems: Enable and configure integrations correctly
- Cache and Refresh Issues: Clear cache and refresh to resolve outdated data
Formula Issues
just- SAI Troubleshooting Overview: Comprehensive guide for all SAI formula issues
- SAI Formula Not Working - #NAME Error: Activate SAI formulas in Google Sheets
- SAI Parse Error - Toggle EU/EN: Fix parse errors by toggling number format settings
Error Messages
- Understanding Error Messages: Decode and fix common error messages
Quick Reference Checklist
Before contacting support, make sure you've tried:
- Waited for menu items to load if only seeing "Help"
- Reauthorized SheetXAI
- Verified API keys are correct
- Activated SAI Formula if using formulas
- Cleared cache and refreshed
- Checked account and permissions
- Verified integration-specific settings
- Reviewed error messages
Still Not Working?
If you've tried all the troubleshooting steps above and the issue persists:
- Document what you've tried: Note which guides you followed and what steps you completed
- Take a screenshot of any error messages
- Note what the AI said you should do vs. what's actually happening
- Reach out to support with this information
Contact Support:
- Contact us with screenshots, error messages, and steps you've already tried
Related Resources
Remember: Wait for menu items to load, then try reauthorization! These two steps resolve most issues.