The Problem
SheetXAI features aren't working even though you've followed the AI's instructions, or you're experiencing permission-related errors.
Why Reauthorization Works
Sometimes permissions get out of sync, especially after:
- Google/Microsoft updates
- Switching between accounts
- Browser or system updates
- Extended periods of inactivity
Reauthorization refreshes all permissions and often resolves issues immediately.
How to Reauthorize SheetXAI
For Google Sheets:
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Open Google Sheets and go to Extensions → SheetXAI → Open Chat
- Note: If you only see "Help", wait a few seconds and try again (see our Menu Items Not Loading guide)
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Access Settings: Settings is located at the bottom of the SheetXAI chat panel. Click Settings to open the settings interface.
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Scroll to the bottom of the settings panel
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Click "Reauthorize" or "Refresh Permissions" (the exact button name may vary)
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Grant all requested permissions when prompted
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Close and reopen SheetXAI
-
Test your feature again
For Excel:
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Open Excel and click the SheetXAI tab
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Go to Settings
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Look for "Reauthorize" or "Refresh Permissions" option
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Grant all requested permissions when prompted
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Restart Excel if needed
-
Test your feature again
When to Reauthorize
You should reauthorize SheetXAI if you experience:
- Features not working despite following instructions
- Permission errors
- "Bad Request" errors
- Account switching issues
- Integration connection problems
Quick Checklist
- Opened SheetXAI settings
- Found and clicked "Reauthorize" or "Refresh Permissions"
- Granted all requested permissions
- Closed and reopened SheetXAI
- Tested the feature again
Still Not Working?
If reauthorization doesn't resolve your issue, try: