Help CenterTroubleshooting / Installation & Setup

Troubleshooting: Signup Verification Email Not Received

The Problem

You're signing up for SheetXAI for the first time, and the verification code/email never arrives — even after requesting it more than once.

How To Fix It

  1. Check your spam/junk folder. This is the most common cause.
  2. Double-check the email address you entered for typos.
  3. Wait a few minutes, then request the code again. Delivery can occasionally lag.
  4. Try "Sign in with Google" instead. If you have a Google account, this skips email verification entirely and gets you in immediately.

Still Not Working?

If you've tried the above and still don't have access, email david@sheetxai.com directly with the email address you signed up with, and it'll be verified/sent manually. Response times can take a few hours depending on when you reach out.

Last updated on 2026-08-08